eTail Delivery 2017

September 20-September 21, 2017

Amsterdam

44 (0) 207.368.9894

Day 1 - Wednesday 20th September

Redefining customer-centric delivery

08:00 AM - 08:45 AM Registration & Welcome Coffee

08:45 AM - 08:50 AM Welcome Remarks

Natasha Smith, Conference Director, eTail Delivery 2017


08:50 AM - 09:00 AM Chair’s Opening Address

Nico Nauen, Vice President Business Development Europe, UPS

Nico Nauen

Vice President Business Development Europe
UPS

09:00 AM - 9:40 AM CASE STUDY REVOLUTION: How to build an agile supply chain flexible enough to adapt to stress and evolving consumer demand

Roger Hassan, Senior Vice President Global Supply Chain, HelloFresh


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Roger Hassan

Senior Vice President Global Supply Chain
HelloFresh

9:40 AM - 10:00 AM KEYNOTE: Pulse of the online shopper 2017: Customer experience study

Gunnar Adalberth, Retail Marketing Director Europe, UPS

Gunnar Adalberth

Retail Marketing Director Europe
UPS

10:00 AM - 10:20 AM KEYNOTE: How to gain a competitive advantage across your end-to-end supply chain network

Caspar Kerkvliet, Director of Logistics, Bol.com


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Caspar Kerkvliet

Director of Logistics
Bol.com

10:20 AM - 11:00 AM Networking Break & Refreshments

Don’t forget to sign up to the drill-down roundtable sessions or the Workshops and Masterclass as there are only limited places!


11:00 AM - 11:40 AM PANEL: Revolutionising the last mile: what key elements should take top priority when developing your delivery model?

Bruce Harryman, Senior Manager Distribution Network Planning, John Lewis Henrik Gedde Moos, Founder, Swipbox Hans Hulsinga, Head of Logistics, Suitsupply Nico Nauen, Vice President Business Development Europe, UPS

Bruce Harryman

Senior Manager Distribution Network Planning
John Lewis
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Henrik Gedde Moos

Founder
Swipbox
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Hans Hulsinga

Head of Logistics
Suitsupply

Nico Nauen

Vice President Business Development Europe
UPS

11:00 AM - 12:00 PM CREATIVE BOARDROOM: What is the best order fulfilment model to guarantee efficient B2C delivery across multiple marketplaces?

Stephan Spijkers, Operations Director, Westwing Home and Living

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Stephan Spijkers

Operations Director
Westwing Home and Living


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Henrik Gedde Moos

Founder
Swipbox
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Hans Hulsinga

Head of Logistics
Suitsupply

12:00 PM - 1:00 PM Drill Down Round Tables

These informal subject-specific roundtables give you a unique opportunity to drill down into the details of an issue by probing the knowledge and expertise of industry market leaders. Each roundtable is limited to 10 people for maximum interaction and is designed for you to meet like-minded peers and source practical solutions collaboratively
1) Final topic outline tbc
Supported by UPS


2) How to design a reactive infrastructure with the ability to cope with increased pressure during peak periodsMark Cately, Supply Chain Business Development Director, XPO Logistics

3) Click & Collect deliveries: how to stay retailer-focused Richard Ball, Managing Director, Clicklink


4) Is investing in luxury packaging and personalisation truly worth it to encourage customer retention?Michelle Street,Head of Operations and Service Delivery, The Jewellery Channel


5) Improving future food supply chains – challenges and solutions to cope with upcoming customer needs and regulations
Benjamin Nitsche, Research Associate, Insititute for Technology & Management, Berlin University of Technology
6) How to decrease return rates to minimise financial shortfallsMichael Fynboe,Head of E-commerce Operations, Bestseller


7) Final topic outline tbcMauro Adorno, Managing Director, ToolsGroup Deutschland GmbHMichael Haiber, Technical Director, ToolsGroup Deutschland GmbH


8) New approaches towards eliminating food waste throughout your grocery supply chain Roger Hassan, Chief Operating Officer Fulfilment Operations, HelloFresh International
9) What are the critical success factors for developing an easy and convenient returns policy that lives up to customer expectations? Matthieu Paulssen, Head of Warehouse Operations, Navabi
Marc Kool, Supply Chain Manager, O’Neill

1:00 PM - 2:10 PM Networking Lunch

Don’t forget to sign up to the Workshops and Masterclass as there are only limited places!


TRACK A: Developing robust end-to-end fulfilment processes

2:10 PM - 2:50 PM CASE STUDY: How to ensure long term scalability of logistics processes to cope with sustained operational growth

Matthias Wilrich, Co-Founder, Lesara
  • Why investment in technology is such a critical support tool in ecommerce delivery to handle expanded capacity

  • How to redesign infrastructure


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Matthias Wilrich

Co-Founder
Lesara

TRACK A: Developing robust end-to-end fulfilment processes

2:50 PM - 3:10 PM CASE STUDY: How to improve visibility on inventory to allow for single view of stock across all omni-channel platforms

Jurrie-Jan Tap, Chief  Sales Officer, Bleckmann

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Jurrie-Jan Tap

Chief  Sales Officer
Bleckmann

TRACK B: Streamlining last mile distribution and returns

2:10 PM - 2:50 PM CASE STUDY: How to maintain brand prestige when working with third party providers

Stephen Richards, Operations Director Mainland Europe, AO

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Stephen Richards

Operations Director Mainland Europe
AO

TRACK B: Streamlining last mile distribution and returns

2:10 PM - 2:30 PM How to ensure seamless integration of click & collect with returns management to enhance the customer experience and maximise value

Tony Mannix, Chief Executive Officer, Clipper Logistics

Supported by Clipper Logistics


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Tony Mannix

Chief Executive Officer
Clipper Logistics

SYNERGY WORKSHOPS AND CREATIVE BOARDROOMS

2:10 PM - 3:10 PM WORKSHOP: How to harness the benefits of carrier management systems to optimize your delivery offering

Ton ter Laak, Vice President Northern/Central Europe , MetaPack

Supported by Metapack

Please note a maximum of 25 people will be permitted in this session. Please ensure you pre-register on the day to guarantee your place


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Ton ter Laak

Vice President Northern/Central Europe
MetaPack

3:10 PM - 3:50 PM Networking break and refreshments

Don’t forget to sign up to tomorrow’s drill-down roundtable sessions or the Workshops and Masterclass as there are only limited places!


TRACK A: Developing robust end-to-end fulfilment processes

3:50 PM - 4:30 PM CASE STUDY: How to increase visibility throughout returns processes: new strategies to speed up returns processing and facilitate reintegration into available inventory

Michelle Street, Head of Operations and Service Delivery, The Jewellery Channel

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Michelle Street

Head of Operations and Service Delivery
The Jewellery Channel

TRACK B: Streamlining last mile distribution and returns

3:50 PM - 4:30 PM CASE STUDY: How to deliver a first class 2 man last mile delivery service when faced with limitations on provider capabilities

Stephan Spijkers, Operations Director, Westwing Home and Living

Stephan Spijkers

Operations Director
Westwing Home and Living

SYNERGY WORKSHOPS AND CREATIVE BOARDROOMS

3:50 PM - 4:30 PM WORKSHOP: Mastering the art of warehouse planning to maximise locality benefits of regional and local infrastructure

Marie Maggiordomo, Business Strategy Manager, Goodman

Supported by Goodman

Please note a maximum of 25 people will be permitted in this session. Please ensure you pre-register on the day to guarantee your place


Marie Maggiordomo

Business Strategy Manager
Goodman

5:10 PM - 5:15 PM Networking Drinks Reception

4:30 PM - 5:10 PM CASE STUDY REVOLUTION: Leaving your customer with a great last impression: how to secure your fulfilment model for success

Rohan Shanbhag, Operations Director, LEGO
  • How personalisation and creative packaging strengthens brand representation to increase brand loyalty


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Rohan Shanbhag

Operations Director
LEGO