eTail Fulfilment & Returns 2019

11 - 12 September, 2019


44 (0) 207.368.9894

Whitepaper & Video Center

The Retail Supply Chain: Money Left on the Table

In Q3 of 2018, WBR Insights surveyed 150 senior retail supply chain executives from Europe and the USA on behalf of Quintiq. We asked detailed questions about what their retail supply chain planning is like today, what they are struggling with, and what they envisage for the future. The research prioritized large multi-national companies. Survey respondents were Heads and Directors of Supply Chain and Logistics or others of equal standing.

Flexibility, Visibility, and Customer Centricity

Today’s online customers want convenient, low-risk ways to buy and return items. A quick and easy delivery and returns service is often the deciding factor for an apprehensive customer. With frontrunners like Amazon stepping up the game, free next-day delivery among other features has become increasingly commonplace – and of course, other brands are keen to keep up with these developments. But are retailers biting off more than they can chew as a result of the Amazon effect? In Q2 of 2018, WBR Insights and MP Objects surveyed 100 Heads of Operations from across Europe to find out more about the challenges they’re facing, and the innovative solutions being brought to the table. 

[Webinar] - Mastering Customer Delivery: How to provide a seamless experience in a disruptive e-commerce environment

With the internet fast becoming the shopping destination of choice for consumers, leading retailers, brands and marketplaces cannot afford to become complacent about the role delivery management plays in their strategies. When it comes to winning and keeping customers, delivery has the power to make or break the online shopping experience. Register to listen to our industry experts delve deeper into the practicalities of providing a seamless customer delivery experience for your customers. 

Going Global: The Cost To Serve In e-Commerce

Retailers face uncertain times in Europe over the coming years. EU data sharing regulations are tightening, and the potential fallout from Brexit is as yet unknown. This report looks at how retailers plan to grow through this uncertainty, by increasing efficiency and investing in emerging markets. In Q2 of 2017 eTail Delivery & WBR Digital surveyed 100 e-commerce executives based in Europe. The research prioritised large multinational retailers, with a focus on their activities worldwide. Respondents to the survey were Heads of Operations, Directors of Distribution or others of an equal standing. The survey was conducted by appointment over the telephone. The results were compiled and anonymised by eTail Delivery & WBR Digital and are presented here with analysis and commentary by members of the eTail Delivery community.

Want even more reading material? View whitepapers and reports from our 2018 event.

2018 Media Center