eTail Fulfilment & Returns 2018

11 - 12 September, 2018

Hilton London Canary Wharf

44 (0) 207.368.9894

Whitepaper & Video Center

Going Global: The Cost To Serve In e-Commerce

Retailers face uncertain times in Europe over the coming years. EU data sharing regulations are tightening, and the potential fallout from Brexit is as yet unknown. This report looks at how retailers plan to grow through this uncertainty, by increasing efficiency and investing in emerging markets. In Q2 of 2017 eTail Delivery & WBR Digital surveyed 100 e-commerce executives based in Europe. The research prioritised large multinational retailers, with a focus on their activities worldwide. Respondents to the survey were Heads of Operations, Directors of Distribution or others of an equal standing. The survey was conducted by appointment over the telephone. The results were compiled and anonymised by eTail Delivery & WBR Digital and are presented here with analysis and commentary by members of the eTail Delivery community.

Mastering Customer Delivery: How to provide a seamless experience in a disruptive e-commerce environment

With the internet fast becoming the shopping destination of choice for consumers, leading retailers, brands and marketplaces cannot afford to become complacent about the role delivery management plays in their strategies. When it comes to winning and keeping customers, delivery has the power to make or break the online shopping experience. Register to listen to our industry experts delve deeper into the practicalities of providing a seamless customer delivery experience for your customers.