eTail Fulfilment & Returns 2018

11 - 12 September, 2018

Hilton London Canary Wharf

44 (0) 207.368.9894

Agenda Day 1


8:35 am - 8:40 am Welcome Comments

8:40 am - 9:00 am Chair’s Opening Remarks

Peter Ward, CEO,UKWA

Peter Ward


Personalising Last Mile Delivery

9:00 am - 9:30 am KEYNOTE: How to design your last mile delivery model in order to achieve the fast, convenient and cost-effective deliveries promised to your customers

Dave Crellin, Head of Online Operations Development,Sainsbury's

Dave Crellin

Head of Online Operations Development

9:30 am - 10:10 am CASE STUDY INTERACTIVE: Take click & collect to the next level to enhance the omni-channel experience, increase sales and reduce transportation costs

Karen Gibson, Head of Logistics,ASDA

Karen Gibson

Head of Logistics

10:10 am - 10:40 am FIRESIDE CHAT: 30,000 riders delivering from 35,000 restaurants in over 200 cities worldwide – how an eCommerce innovator keeps their global distribution network agile and their customers coming back for more

Caroline Hazlehurst, Operations Director,Deliveroo

Caroline Hazlehurst

Operations Director

10:40 am - 11:20 am COFFEE & NETWORKING BREAK

Redesigning Distribution Networks

11:20 am - 12:00 pm COMPARE + CONTRAST PANEL: Evaluating current multichannel distribution network models: What works, what doesn´t & how can you distinguish yourself from the crowd?

Tim Allinson, Global Supply Chain Director,Jack Wills Sue Roberts, Supply Chain Director,Majestic Wine Jorge Simoes, Head of eCommerce & Omnichannel,Sport Zone (Sonae)

Tim Allinson

Global Supply Chain Director
Jack Wills


Sue Roberts

Supply Chain Director
Majestic Wine


Jorge Simoes

Head of eCommerce & Omnichannel
Sport Zone (Sonae)

12:00 pm - 12:30 pm FIRESIDE CHAT: Lessons learned on how to structure a market-leading logistics network that ticks all the boxes: customer-centric, agile, and cost-optimised

Philippe Hemard, Former VP Supply Chain Europe,Amazon

Philippe Hemard

Former VP Supply Chain Europe

Advances in Warehouse Optimization

12:30 pm - 12:50 pm KEYNOTE: Creating the smart warehouse of the future: How to use robotics and automation in order to optimize your warehouse management

John Munnelly, Head of Operations,John Lewis

John Munnelly

Head of Operations
John Lewis

12:50 pm - 1:50 pm LUNCH

TRACK A – Mastering Customer-Centric Logistics

1:50 pm - 2:30 pm CASE STUDY INTERACTIVE: Analysing the impact of different delivery options on profitability, conversion and sales: How to manage e-commerce fulfilment and deliveries to maximize profitability and growth
Svante Lindgren, Head of eCommerce Logistics,Ahlens

Svante Lindgren

Head of eCommerce Logistics

TRACK A – Mastering Customer-Centric Logistics

2:30 pm - 3:10 pm CASE STUDY INTERACTIVE How to evaluate the impact same day delivery (SDD) will have on other parts of your business and whether the demand is high enough to remain profitable
Robert Redmile, General Manager, National Routing and Planning Centre,Dixons Carphone

Robert Redmile

General Manager, National Routing and Planning Centre
Dixons Carphone

TRACK B – Warehouse Strategy

1:50 pm - 2:30 pm CASE STUDY INTERACTIVE Legacy systems vs. The modern customer: How to make sure your systems align with the business needs to meet your customer’s expectations
Annie Ko, Head of eCommerce Fulfilment,Travis Perkins

Annie Ko

Head of eCommerce Fulfilment
Travis Perkins

TRACK B – Warehouse Strategy

2:30 pm - 3:10 pm CASE STUDY INTERACTIVE The return of the store: As a result of digitalization and urbanization, how can we use our stores as the new warehouses and how will operations support this?
Paul Johnson-Barnett, Operations Director,Browns

Paul Johnson-Barnett

Operations Director

TRACK C – Interactive Working Groups

1:50 pm - 2:30 pm LAST MILE WORKSHOP The benefits of using delivery intelligence to optimize your delivery strategy

3:10 pm - 3:50 pm COFFEE & NETWORKING BREAK

TRACK A – Distribution Strategy

3:50 pm - 4:10 pm CASE STUDY How to harness the benefits of carrier management systems to optimize your delivery offering

TRACK B – Advanced Demand Planning & Forecasting

3:50 pm - 4:10 pm CASE STUDY How to adopt new forecasting approaches that predict demand more precisely in a volatile and dynamic environment

TRACK C – Interactive Working Groups

3:50 pm - 4:10 pm DEMAND PLANNING WORKSHOP How to incorporate inventory demand planning and forecasting as an integral part of your eCommerce operations

Drill-down Roundtable Discussions

In this highly interactive small group format, choose the topic most reflective of your current challenges, then dive deep with your peers and benefit from informal bench marking opportunities, as the roundtable explores:
ØHow to build effective communication with your carriers and fulfilment partners
Tobias Wolter, Head of Logistics, Fashion ID
ØHow to keep costs down when expanding cross border
Dirk Pelgrims, Supply Chain Director, VFC
ØHow to meet the expectations of the “I want it now” generation of young Millennials
Francis Nicholas, Group Digital Director, Nomad Food
ØPlanning for the impact of Brexit
Paul Edwick, Chief Executive Officer, Lucy Locket
ØHow to balance between customer needs & logistics costs when setting your returns strategy
Michael Fynboe, Head of eCommerce Operations, Bestseller
ØHow to make the click & collect model more attractive to customers
Libor Hudecek, Chief Logistics, Retail and Stores Officer, Zoot
Colin Wooldridge, Logistics Performance Manager, Shop Direct
ØHow to use packaging as a brand differentiator as part of your delivery proposition
Chris Williams, Warehouse Manager, The Denby Pottery Company

Tobias Wolter

Head of Logistics
Fashion ID


Dirk Pelgrims

Supply Chain Director


Francis Nicholas

Group Head of e-Commerce
Nomad Foods Europe


Paul Edwick

Lucy Locket


Michael Fynboe

Head of eCommerce Operations


Libor Hudecek

Chief Logistics, Retail and Stores Officer


Colin Wooldridge

Logistics Performance Manager
Shop Direct

Mastering Cross-Border Delivery


James Hookham

Deputy Chief Executive


Martin Austermann

Director Global Logistics 3PL Strategy and Procurement


Sue Roberts

Supply Chain Director
Majestic Wine


Gabriel Tellier

Logistics Director


Robert Kulawik

Chief Operating Officer

5:40 pm - 5:45 pm Chair’s Closing Remarks

5:45 pm - 6:45 pm COCKTAIL RECEPTION