eTail Fulfilment & Returns 2018

11 - 12 September, 2018

Hilton London Canary Wharf

44 (0) 207.368.9894

Agenda Day 1

8:00 am - 8:35 am COFFEE AND REGISTRATION

8:35 am - 8:40 am Welcome Comments

8:40 am - 9:00 am Chair’s Opening Remarks

Peter Ward - CEO UKWA
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Peter Ward

CEO
UKWA

Personalising Last Mile Delivery

9:00 am - 9:30 am KEYNOTE: How to design your last mile delivery model in order to achieve the fast, convenient and cost-effective deliveries promised to your customers

Dave Crellin - Head of Online Operations Development Sainsbury's
·         How to restructure your logistics framework in order to minimize and eliminate operational complexity?
·         Looking at innovative ways to find new and cost-efficient ways to deliver products in a more convenient way for customers
·         The need of building the right level of carriers network in order to be capable to response to the customer´s demand and expectations
·         Do you have operating standard procedures to optimize last mile pick up and delivery operations?
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Dave Crellin

Head of Online Operations Development
Sainsbury's

9:30 am - 10:10 am CASE STUDY INTERACTIVE: Take click & collect to the next level to enhance the omni-channel experience, increase sales and reduce transportation costs

Karen Gibson - Head of Logistics ASDA
·         How to integrate click & collect order effectively with  store orders to take advantage of the use of existing vehicles and reduce transportation costs?
·         How to build greater visibility into your carrier network to ensure that you meet customer´s click & collect promises in an cost efficient manner
·         How to make the click & collect model more attractive to customers and what does the ideal click and collect service look like?
·         How to avoid customer´s dissatisfaction due to long waiting times and lack of employees during peak times when collecting their products
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Karen Gibson

Head of Logistics
ASDA

10:10 am - 10:40 am FIRESIDE CHAT: 30,000 riders delivering from 35,000 restaurants in over 200 cities worldwide – how an eCommerce innovator keeps their global distribution network agile and their customers coming back for more

Caroline Hazlehurst - Operations Director Deliveroo
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Caroline Hazlehurst

Operations Director
Deliveroo

10:40 am - 11:20 am COFFEE & NETWORKING BREAK

Redesigning Distribution Networks

11:20 am - 12:00 pm COMPARE + CONTRAST PANEL: Evaluating current multichannel distribution network models: What works, what doesn´t & how can you distinguish yourself from the crowd?

Tim Allinson - Global Supply Chain Director Jack Wills Sue Roberts - Supply Chain Director Majestic Wine Benoit Huc - VP Global Sales, External Growth and innovation La Poste Group Dave Crellin - Head of Online Operations Development Sainsbury's
·           What key elements should take top priority when developing your   delivery model?
·           How to develop a winning fulfillment   model that gives customer the opportunity to purchase whenever and wherever   they are
·           The challenge of developing a   multichannel operating model that balances the objectives of traditional and   online retail supply
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Tim Allinson

Global Supply Chain Director
Jack Wills

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Sue Roberts

Supply Chain Director
Majestic Wine

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Benoit Huc

VP Global Sales, External Growth and innovation
La Poste Group

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Dave Crellin

Head of Online Operations Development
Sainsbury's

12:00 pm - 12:30 pm FIRESIDE CHAT: Lessons learned on how to structure a market-leading logistics network that ticks all the boxes: customer-centric, agile, and cost-optimised

Philippe Hemard - Founder and Change Enable PHC
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Philippe Hemard

Founder and Change Enable
PHC

Advances in Warehouse Optimization

12:30 pm - 12:50 pm KEYNOTE: Creating the smart warehouse of the future: How to use robotics and automation in order to optimize your warehouse management

John Munnelly - Head of Operations John Lewis
·         Is a robot going to be your warehouse worker´s best friend in a near future?
·         The benefits of using robotics to speed up the picking and packing process, reducing the number of miles waked by workers
·         How automation is helping retailers to overcome the limited amount of space in warehouses given the high cost of land
·         Which are the main inhibitors holding companies back from implementing robotics in the warehouses?
·         Is the technology still unclear and item manipulation difficult for robots?
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John Munnelly

Head of Operations
John Lewis

12:50 pm - 1:50 pm LUNCH

TRACK A – Mastering Customer-Centric Logistics

1:50 pm - 2:10 pm CASE STUDY Pioneering omnichannel in luxury fashion: delivering an agile, scalable capability to ever-changing customer expectations.
David Hogg - Watson Marketing and Watson Commerce Sales Leader, Europe IBM
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David Hogg

Watson Marketing and Watson Commerce Sales Leader, Europe
IBM

TRACK A – Mastering Customer-Centric Logistics

2:10 pm - 2:30 pm CASE STUDY: Analysing the impact of different delivery options on profitability, conversion and sales: How to manage e-commerce fulfilment and deliveries to maximize profitability and growth
Svante Lindgren - Head of eCommerce Logistics Ahlens
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Svante Lindgren

Head of eCommerce Logistics
Ahlens

TRACK A – Mastering Customer-Centric Logistics

2:30 pm - 3:10 pm CASE STUDY INTERACTIVE How to evaluate the impact same day delivery (SDD) will have on other parts of your business and whether the demand is high enough to remain profitable
Robert Redmile - General Manager, National Routing and Planning Centre Dixons Carphone
·         The importance of analyzing which product categories should be available in this service and at what price will be beneficial for the company
·         Which are the main logistic challenges that retailers need to face in order to offer SDD and how can they make it happen without damaging company´s turnover?
·         Do you have a strong tech system in place that allows you a clear inventory visibility in order to know what can you offer with SDD service?
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Robert Redmile

General Manager, National Routing and Planning Centre
Dixons Carphone

TRACK B – Warehouse Strategy

1:50 pm - 2:30 pm CASE STUDY INTERACTIVE Legacy systems vs. The modern customer: How to make sure your systems align with the business needs to meet your customer’s expectations
Annie Ko - Head of eCommerce Fulfilment Travis Perkins
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Annie Ko

Head of eCommerce Fulfilment
Travis Perkins

TRACK B – Warehouse Strategy

2:30 pm - 3:10 pm CASE STUDY INTERACTIVE The return of the store: As a result of digitalization and urbanization, how can we use our stores as the new warehouses and how will operations support this?
Paul Johnson-Barnett - Operations Director Browns
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Paul Johnson-Barnett

Operations Director
Browns

TRACK C – Interactive Working Groups

1:50 pm - 2:30 pm LAST MILE WORKSHOP The benefits of using delivery intelligence to optimize your delivery strategy

3:10 pm - 3:50 pm COFFEE & NETWORKING BREAK

TRACK A – Distribution Strategy

3:50 pm - 4:10 pm MetaPack case study on Mastering Customer Expectations with Delivery Options
Duncan Licence - VP, Global Solutions and New Products MetaPack Group
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Duncan Licence

VP, Global Solutions and New Products
MetaPack Group

TRACK B – Advanced Demand Planning & Forecasting

3:50 pm - 4:10 pm CASE STUDY Innovation in the Cloud: How ToolsGroup is working to bring their advanced analytics and supply chain management solutions to Luxottica
Mauro Adorno - Managing Director ToolsGroup
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Mauro Adorno

Managing Director
ToolsGroup

TRACK C – Interactive Working Groups

3:50 pm - 4:10 pm WORKSHOP: Order Management: An Engine for Delivering Rapid OmniChannel
David Hogg - Watson Marketing and Watson Commerce Sales Leader, Europe IBM
Fulfilment is the new battleground of competitive advantage. In this session, IBM and Burberry will explore why retailers must accurately promise and co-ordinate the best inventory services and appointments in real time across the extended supply chain. 
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David Hogg

Watson Marketing and Watson Commerce Sales Leader, Europe
IBM

Drill-down Roundtable Discussions

In this highly interactive small group format, choose the topic most reflective of your current challenges, then dive deep with your peers and benefit from informal bench marking opportunities, as the roundtable explores:
 
ØHow to build effective communication with your carriers and fulfilment partners
Tobias Wolter, Head of Logistics, Fashion ID
ØHow to keep costs down when expanding cross border
Dirk Pelgrims, Supply Chain Director, VFC
ØHow to meet the expectations of the “I want it now” generation of young Millennials
Francis Nicholas, Group Digital Director, Nomad Food
ØPlanning for the impact of Brexit
Paul Edwick, Chief Executive Officer, Lucy Locket
ØHow to balance between customer needs & logistics costs when setting your returns strategy
Michael Fynboe, Head of eCommerce Operations, Bestseller
ØHow to make the click & collect model more attractive to customers
Libor Hudecek, Chief Logistics, Retail and Stores Officer, Zoot
Colin Wooldridge, Logistics Performance Manager, Shop Direct
ØHow to use packaging as a brand differentiator as part of your delivery proposition
Chris Williams, Warehouse Manager, The Denby Pottery Company

-How a true partnership approach with 3rd parties in eCommerce fulfilment can bring commercial advantage
Becky Lombardo, Logistics Director, MATCHESFASHION.COM

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Tobias Wolter

Head of Logistics
Fashion ID

Dirk Pelgrims

Supply Chain Director
VFC

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Francis Nicholas

Group Head of e-Commerce
Nomad Foods Europe

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Paul Edwick

CEO
Lucy Locket

Michael Fynboe

Head of eCommerce Operations
Bestseller

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Libor Hudecek

Chief Logistics, Retail and Stores Officer
Zoot

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Mauro Adorno

Managing Director
ToolsGroup

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Becky Lombardo

Logistics Director
MATCHESFASHION.COM

Mastering Cross-Border Delivery

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James Hookham

Deputy Chief Executive
FTA

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Martin Austermann

Director Global Logistics 3PL Strategy and Procurement
Adidas

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Sue Roberts

Supply Chain Director
Majestic Wine

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Gabriel Tellier

Logistics Director
PhotoBox

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Robert Kulawick

Chief Operating Officer
Everything5pounds.com

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Walter van der Meiren

Customs Brokerage Director
UPS Europe

5:40 pm - 5:45 pm Chair’s Closing Remarks

5:45 pm - 6:45 pm COCKTAIL RECEPTION