eTail Fulfilment & Returns 2019

11 - 12 September, 2019


44 (0) 207.368.9894

Past Speakers (2018)

John Munnelly
Head of Operations
John Lewis

John Munnelly is Head of Operations at John Lewis Plc., one of the UK’s leading retailers. For the last 12 years, John has been responsible for the design, build and implementation of their highly-acclaimed, multi-award winning semi-automated National Distribution Centre in Magna Park, Milton Keynes.  The customer-centric facility has an operating footprint in excess of 2 million square feet, and is industry leading, enabling one pool of stock to be used for all shop deliveries and customer fulfillment.  This includes John Lewis’s online proposition, which will account for almost 50% of total sales by 2020.

Martin Austermann
Director Global Logistics 3PL Strategy and Procurement

Martin Austermann is working at adidas Headquarters in Herzogenaurach, DE within Global Logistics as Director 3PL Strategy and Procurement. Focus of actual cross functional projects is to lift up Distribution network as being a key enabler for SBP growth targets. Key success factors and requirements on 3PL DC- / Transport networks are increased agility and efficiency to be in line with consumer expectations within E-COM and OMNICHANNEL.   

Dave Crellin
Head of Online Operations Development

Dave has worked in Online Grocery Operations for the last decade developing store-based and standalone operations with and Sainsbury’s. Dave has extensive experience integrating the demands of the Online customer into the upstream processes that serve them as well as in optimising Online fulfilment around existing supply chain, store and logistics processes. He leads a team which is responsible for developing optimal and efficient service models, across store and dark store and collection and delivery.

Philippe Hemard
Founder and Change Enable

For more than 20 years, Philippe’s role has been to develop end-to-end logistics organization from vendors to customers. He’s worked on network modelling, procurement and buying processes, inventory management, fulfillment management, and transportation network management, and mostly in Ecommerce. Lately, Philippe was focusing on the final segment of the supply chain called The Last Mile which is the direct connection to the customers.  Getting the right inventory, at the right place, at the right time in order to offer to customers a wider product selection with a wide choice of delivery services, at the best delivery experience and the best cost. Philippe is based in Luxembourg.  Philippe was with Amazon since 2000, where he joined as Distribution Centre General Manager, moving to (Scotland) in 2004, supporting business growth within the UK and setting up two new distribution centers in Glasgow and Edinburgh, to finally move in Amazon EU Headquarter in Luxembourg to hold several executive positions in their European Operations. Before joining Amazon, Philippe worked for Danzas (now DHL) and FDS in France. In March 2018, Philippe is starting his own consultancy business, continues teaching Supply Chain Management at University in Luxembourg and France and participates to executive board activities. Philippe Hemard has a Bachelor’s degree in Finance and Accountancy and a Master in Logistics received from the University of Aix-en-Provence, France.

Caroline Hazlehurst
Operations Director
Caroline Hazlehurst is Director of Operations at Deliveroo. She joined the business in April 2015 and was previously UK General Manager. Prior to joining Deliveroo, Caroline was an Investment Executive at private equity fund Bridgepoint, and was previously in Investment Banking at Barclays and Rothschild. In addition, she has held various Non-Executive Director roles at early stage startups.
Tim Allinson
Global Supply Chain Director
Jack Wills

An experienced multi channel operational leader in the end to end supply chain in food, fashion, non-food , inhouse and 3pl operations. A proven track record in solving operational problems , "hitting and beating my numbers" and improving customer service both in the Uk and Europe.

Improved stock availability for customers in both ecommerce and Stores in a short period of time at Jack Wills. Implementation of Dixons Supply chain strategy. Gearing up logistics operations to give the Customer the choice of where to purchase the product and when it is to be delivered or collected.

Robert Redmile
Head of Customer and Branch Planning Knowhow Supply Chain & Logistics
Dixons Carphone

Tenacious General Manager who has played a pivotal role in the re birth of Dixons Retail, and growth of Knowhow. As Routing and Planning Manager for Home Services, I have been responsible for improving our delivery offer to customers, including Next Day Delivery, Increased Postcode Coverage, Productivity Improvements across all vehicle types, reduced Stem Mileage, and On Time Delivery. Have been a key player in numerous projects as Knowhow has become the largest 2 man delivery and Service provider within the UK - implementation of White Goods Repair Network, 2 Tier Delivery Model, Customer Insight Data, The planning of 15000 laptop and TV repairs every week within 7 day end to end turnaround, 50000 Home Deliveries per week.Controls a Team that has largest influence on £1.8million per week spend for our 15 Customer Service Centres.

Michael Fynboe
Head of eCommerce Operations

Extensive knowledge in fashion globally across all sales channels (BTB and BTC), strong analytical mindset providing clear insight on key strategic objectives to focus management performance. Proven P/L track-record in fashion ecommerce. A trusted leadership advisor in various fields from IT/process optimization to brand portfolio strategy, market and sales channel development. Academic background as a master of science in accounting and controlling.

Robert Kulawik
Chief Operating Officer

We are In its 8th year running, the original fixed, off-price clothing retailer with its own operations in the UK and fulfilling over 1,5m online orders per annum. We keep proving that quality and value can go hand in hand and continue to surprise customers with garments that originated at well known, trusted and long established high street retailers. Our aim to become a household name. Robert is a seasoned business developer with a career spanning 15 years and covering a varied range of aspects. Involved with from early days, responsible for day to day operations as well as business developement and futureproofing, looks towards the future with excitement.

Becky Lombardo
Logistics Director

A highly innovative operations professional. I love working in the fast paced and high change environments of start up and fast growing customer focused retail businesses. I'm really passionate about building and developing a bespoke customer experience to support continued business growth.

Cenk Karapinar
Chief Supply Chain Officer

Cenk Karapinar is head of Supply Chain Management at DeFacto, the second largest fashion retailer in Turkey.  Cenk has 18 years experience in Supply Chain Management and half of it was in United States. He specialized in Automated Storage,Retrieval System Designs last 10 years. He successfully led the B2B and B2C(E-Commerce) Automation systems and Omnichannel operations within the Company. He gained 1% positive impact on operating margin by saving 66% of all logistics cost.

Annie Ko
eCommerce Fulfilment Product Owner
Travis Perkins

Annie Ko is Senior eComm Fulfilment Product Analyst at Travis Perkins group, the UK's largest building merchant group and a FTSE 100 company. Annie specialists in maximising supply chain efficiency by bringing agile changes to legacy systems to provide best fulfilment proposition for web customers, and driving the delivery cost down by utilising existing branch networks.

Francis Nicholas
Group Head of e-Commerce
Nomad Foods Europe

Building brands, driving sales, creating new models and transforming business practices in a Digital world. Specially responsible for Nomad Food’s Digital Marketing, eCommerce and Omnichannel strategies and programmes, plus defining how Digital can transform business practices (typical Chief Digital Officer remit).

Walter van der Meiren
Customs Brokerage Director
UPS Europe

Walter Van der Meiren, is an experienced customs and brokerage professional with more than 30 years’ experience in the field, including more than 20 years of experiences at UPS. He currently serves as Director for Customs Brokerage at the UPS Europe region office in Brussels, dealing with regulatory, training and compliance.Prior to his current role he gained experiences in various other functions at UPS, including as Europe region Brokerage Systems Manager, industrial engineering OSSG Manager, UPS Cologne air hub as Brokerage Division Manager and Benelux Brokerage Manager. Walter is a member of the Belgian Courier Association, The British Chamber of Commerce EU and Belgium, the European Express Association and the Customs Taskforce of Business Europe. He is the current Chairman of the Customs and Trade Facilitation Committee at Amcham EU and vice-chair of the Brexit Task Force. Walter represents trade at the EU Commission DG Taxud’s Trade Contact Group and is a subject matter expert in different  customs working groups from the European Commission.

Libor Hudecek
Chief Logistics, Retail and Stores Officer

Libor Hudecek is COO at multi-brand fashion e commerce company ZOOT, present in Czech Republic, Slovakia and Romania. Libor is responsible for Logistics and unique Try and Buy Stores network and with his team has created effective and scalable solution connected warehouse, stores and home delivery with the SLA of 60% same delivery in the scope of 15.000 orders a day. Also thanks this, ZOOT is able to sell one item even twice in one day

Mauro Adorno
Managing Director
In my role as ToolsGroup’s DACH Managing Director, I take challenges with a great deal of commitment and perseverance, to let the company achieve its short term and long term objectives. I love biking, and also the preparation and dedication that each race requires: the same mood and tenacity I put each day into my job. At ToolsGroup we work side by side with our customers, optimizing your supply chain processes with a proven solution for demand planning and forecasting, advanced analytics, inventory optimization, new product introduction, VMI planning and replenishment, S&OP, promotion and media forecasting. We offer you a better performance, a better service level, while reducing operating costs. 
Svante Lindgren
Head of eCommerce Logistics

Svante Lindgren is Head of E-commerce Logistics at Åhléns, the largest Retailer within Beauty, Fashion and Home interior in Sweden. Svante has contributed in building up the E-commerce business from the start in 2016. Despite a late start, Åhléns is already in the forefront with a solid Click & Collect solution taking almost 50% of orders volumes, pick-in-store, commission sales from both store & fulfilment center and Same day deliveries.

Peter Ward
Peter has over 30 years’ experience in international transportation, logistics and supply chain management; and is recognised as a principal of authority in global supply chains and logistics based on achievements at Director level with some of the world’s leading global logistics providers. A Graduate of the Institute of Export and Member of the Chartered Institute of Logistics and Transport, Peter’s career started in the export shipping department of Courtaulds plc, before joining his family's freight forwarding company, D H Ward (Shipping) Ltd, where he became Managing Director. In 1994 he masterminded the Company's merger with American-owned Fritz Companies, which under his leadership became a top-five forwarder in Europe prior to acquisition by UPS in 2001. More recently Peter was Director Europe of P&O Nedlloyd Logistics, and Commercial Director at DP World London Gateway prior to joining UKWA as Chief Executive in January 2015. Peter has significant practical experience of international process design and network optimisation throughout Europe, Asia and North America; designing and delivering complex supply chain solutions in different logistics and client organisations worldwide, with an impressive history of multiple client cost and service benefits across various industry sectors.
Paul Edwick
Lucy Locket
Paul Edwick has deep interest in leading Lucy Locket into the digital age, exploiting opportunities to extend the brand through D2C activities. Primarily working through Market Places in 5 countries of Europe, Lucy Locket launched in USA in 2016. The move from a B2B business supplying retail to a fully B2C business (only 5% of our sales is now to retailers) has proved a painful journey. Huge investments in setting up IT systems to fully automate transactions from Market Places through to instructing 3PLs and controlling courier SLAs does not come easily or cheaply. Fairy Glam has made those investments and is now in position to scale up, taking advantage its efficiencies in transactional processing. Paul’s big project now – Europe is Easy - is to use his deep knowledge of operating in Europe and make that experience available to businesses in other geographies that want to take their share of the 300m+ active online users across Europe. Working with retailers and brand holders, Paul wants to inject the benefits of his IT investments into 3rd party merchants such that they are relieved of 90% of the red tape that so typifies doing business in Europe. As a member of Brussels based Ecommerce Europe, Paul is involved at the cutting edge of developments in Europe’s rapidly evolving Single Digital Market. Active involvements include participation in e-logistics working groups, helping influence the development of more workable VAT reporting for goods sold across Europe and occasional involvement in the European Commission's development of Consumer policies. Qualified as a Chartered Accountant many years ago, Paul has moved both far and remained close to his original training.
James Hookham
Deputy Chief Executive

James Hookham is Deputy Chief Executive of the Freight Transport Association, the UK’s largest trade association serving the needs of the freight and logistics sectors. James has worked at FTA for over 25 years and has served as its Policy Director for most of that time, leading the FTA response on issues such as fuel duty, operator licensing and social legislation and the development of many new initiatives at FTA, including the popular Transport Manager conferences and FTA’s accreditation marques, Van and Truck Excellence. James is currently responsible for FTA’s Global and European policy team, leading FTA’s response to Brexit and establishing new networks for FTA members through the creation of the Global Shippers’ Forum and its membership of the European Shippers’ Council. He is FTA’s chief spokesperson and is a frequent commentator on TV and radio and in press coverage. 

Heather Ellis
Head of Distribution
Mamas & Papas

Solution-focused manager with responsibility for logistics strategy and budgets covering global movement of goods throughout supply chain from supplier to end consumer. Main strengths in selection, implementation and management of 3PL providers, negotiation and team building. Particular interest in retail and e-commerce sectors.

Michelle Street
Head of Operations and Service Delivery
The Jewellery Channel
Michelle Rudisser-Street is Head of Operations and Service Delivery at The Jewellery Channel, a leading Home Shopping Channel and online retailer specialising in jewellery and gemstones. Michelle has managed B2C distribution operations on Ecommerce platforms for 20 years in the UK and Channel Islands, dealing with products as varied as health & beauty, sports supplements, stationery and diamonds. She has a strong record of introducing process improvements resulting in cost reduction and increased customer delight. During her time with TJC, returns have decreased significantly leading to improved profitability and increased customer retention.
David Grant
Professor of Logistics
University of Hull & Hanken School of Economics

Professor David B Grant is Professor of Logistics at Hull University Business School (HUBS) and formerly the Director of the Logistics Institute (2009-12) and Associate Dean (Business Engagement) (2013-14). Since 2015, he has also been Professor of Supply Chain Management and Social Responsibility, Department of Marketing, Hanken School of Economics, Finland. His visiting appointments include Aalto University, Finland; Universidad de los Andes, Colombia; École Supérieure du Commerce Extérieur, France; Wirtschaftsuniversität Wien, Austria; Aix-Marseille Université, France; University of Oulu, Finland.

Benoit Huc
VP Global Sales, External Growth and innovation
La Poste Group

23 years experience in developing companies, either in France or internationally, from strategy design to implementation, through deal negotiations, M&A operations and, change management in various contexts: distressed units and, growth strategy across 3 major industries: IT, print & digital marketing and, e-commerce.

Duncan Licence
VP, Global Solutions and New Products
MetaPack Group

Duncan has more than 10 years’ experience helping the UK's high growth retailers (John Lewis, Maplin, Fortnum & Mason, Paperchase, Cath Kidston, etc) scale their online operations. This gives him unique insight into the technology, systems and logistics elements required for retailers facing growing pains. As a seasoned technology professional Duncan has a history of combining the existing strengths of a business and modern digital technology into new products and services, which create opportunities to improve margins, increase competitive advantage and provide tangible shareholder value. Most recently he helped kick start the transformation of a leading UK logistics business from old-fashioned ‘trucks and sheds’ business into a modern SaaS business.

Rob Minns
VP Sales

Rob has over 25 years of experience in B2C and Supply Chain services. Prior to joining MetaPack, Rob was Sales Director at GXS.

Graham Best
CEO and Co-Founder
ReBOUND Returns
Monica Alvarado
Marketing Business Planning and Segment Strategy Director
UPS Europe

Monica Alvarado, is an experienced marketeer with over 20 years of international experience. Monica is currently the Marketing Business Planning and Segment Strategy Director at UPS Europe. An entrepreneurial and can-do spirit has been key in all the positions that she has held; Monica and her teams have transformed the go-to-market approach of UPS, enhanced customer experience throughout the customer life cycle and transformed the marketing and sales structure. Since 2016 she has been leading the Retail segment go-to-market strategy of UPS Europe. Prior to her current role Monica was the marketing manager for UPS Germany and gained broad experience leading Customer Experience and CRM projects.

Stuart Foster
International Sales Manager
La Poste Group

Stuart Foster is one of the heads of the International Sales Division at La Poste/Colissimo since January 2018. 6 years ago he joined La Poste Group and he's running now 15 years’ experience in the Package Delivery industry working for the market Leaders. He built his career occupying diverse functions from sales to the management of the pricing and customer solutions Dpt , both in France and internationally. Stuart believes that the success at an international level can be achieved thanks to committed local partners worldwide and e-commerce players driven by customer satisfaction.

Nathan Hudson
Business Development Manager

Nathan has been the Business Development Manager for ASDA toyou since joining in March 2017, having previously spent 8 years in logistics at UK Mail.  Over the past 17 months, he has played a key role in establishing strategic partnerships with some of the biggest names in retail.  Offering both click&collect and returns through the ASDA store estate, the toyou service has been designed by a retailer for the customer - making it a very unique proposition in the PUDO world.

David Hogg
Watson Marketing and Watson Commerce Sales Leader, Europe

Through marketing, commerce and order management solutions, for the last 11 years David has helped clients capture the opportunities and overcome the challenges offered by digital reinvention. His experience spans variety of industry sectors including Retail, Consumer Products, Distribution, Telco, Manufacturing and Financial Services in the Europe and South East Asia.

Having joined IBM from Sterling Commerce, David has led Watson Commerce sales for Europe since 2011. Watson Commerce gives commerce professionals the power to create seamless experiences that customers want and value, monitor trends and behaviours, and understand market changes as they occur and optimize actions in real time. 

Nicole Mazza
Commercial Director

Revolutionising the future of urban logistics, Stuart is the leading on-demand solution powering the way goods are transported in a customised way. By enabling businesses with our powerful technology and simple website/app integration, we connect them to high quality couriers to offer industry leading delivery precision, speed and flexibility.

Birger Klinke
Senior Consultant / Project Manager
Frank Logen
Head of International Sales & Projects
Meyer & Meyer

Frank  Logen is Head of International Sales & Projects at Meyer&Meyer Frank  Logen is Head of International Sales & Projects at Meyer&Meyer, the leading european Fashion Logistics Partner, which provides modular SCM services from sourcing, over transports and warehousing to VAS, Shop-Mgmt and Omnichannel-Services. Since Frank started in April 2017 he acquired significant new cients and new contractual revenue and is currently leading the international expansion.He has got a broad knowledge of logistics processes and IT, helping clients to solve challenges and achieve opportunities to grow and optimize their business. Since 1999 he created, implemented and run many E-Com business models and is a real B2C expert.

Philip Binks
Head of ATM
Altitude Angel Drones

Philip has joined the Altitude Angel from NATS (UKs Air Navigation Service provider). At NATS Philip held the position of the RPAS Domain Expert and was the focal point for all RPAS activities. During his time with NATS Philip supported a number of programmes ranging from the Department for Transport’s Pathfinder programme, the drone Industry Action Group, ASTRAEA, and he held a seat on the ICAO RPAS Panel. Working as an Air Traffic Controller in the joint operations room at the Swanwick Centre, Philip brings with him excellent knowledge of ATM procedures, airspace and insight into how drones can be integrated safely into a manned environment.

Christian Zillner
Senior Sales Manager

Christian Zillner (Head of Sales) studied in Regensburg International Relations & Management and has been with Magazino since early hours. He is responsible for Sales and Business Development at Magazino and drives, in close collaboration with the customers, the implementation of robots in Logistics 4.0.

William Perkins
Product Manager and former Head of UK Planning & Performance
Paul Johnson-Barnett
Operations Director
Steve Riordan
Head of Transport
Chris Williams
Warehouse Manager
The Denby Pottery Company
Balaji Subramanian
Founder & CEO
Triin Saag
Director Of Government Affairs

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