The 2017 event is now over!

We had a fantastic time at eTail Delivery and had some excellent feedback from those of you who joined us – A huge thank you to all of our sponsors, speakers and attendees for making it the biggest success to date!

Find out more about 2018 Sponsorship Opportunities

What is eTail Delivery?

eTail Delivery is the only event providing senior-level supply chain and fulfilment leaders from Europe's top retailers with a 360° perspective on how to revolutionise your customer delivery strategies to enhance loyalty, increase revenue and streamline operations.

Unearth solutions to all of your top challenges:

  1. 1. How to create a first class end-to-end customer centric fulfilment model
  2. 2. How to build an agile supply chain flexible enough to adapt to stress and evolving consumer demand
  3. 3. How to diversify your delivery options and successfully implement a click & collect programme
  4. 4. How to maintain brand prestige when working with multiple transportation partners
  1. 5. How to speed up returns processing and eliminate the financial strain of returns
  2. 6. How to build a successful global delivery strategy and standardise fulfilment for international customers
  3. 7. How to overcome the most common fulfilment challenges of operating in emerging markets
  4. 8. How to anticipate change and future-proof your delivery business model

“It’s great to network with other leading European retailers and learn how they are tackling the same last-mile delivery challenges we are facing.”

Davide Costella, Supply Chain Project Manager, Nespresso

“eTail Delivery brings definitive insights on leveraging operations as a competitive advantage to any business seeking a truly omni-channel approach to eCommerce.”

Daniela Cavinatto, Operations Dir., Direct to Consumer, Lego

Some of our 2017 Speaking Faculty:

Roger Hassan

Chief Operating Officer Fulfilment Operations
HelloFresh International

Caspar Kerkvliet

Director of Supply Chain

Bruce Harryman

Senior Manager Distribution Network Planning
John Lewis

Rohan Shanbhag

Operations Director

Michelle Street

Head of Operations and Service Delivery
The Jewellery Channel

Matthieu Paulssen

Head of Warehouse Operations

Rob Bongaerts

Director of Transport and Delivery
Office Depot

Hans Hulsinga

Head of Logistics


Fulfilment Leaders

from top European retailers



sharing their insight



dedicated networking time



packed with best-in-class content

Why attend eTail Delivery:

Customisable Content. Designed By Retailers, For Retailers

eTail Delivery is designed in conjunction with an advisory board of supply chain leaders from top European retailers.

Parallel streams offering a wide variety of content allows you to tailor the event to your specific needs.

Interactive Learning Formats You Won’t Find Anywhere Else

Don’t settle for death by PowerPoint. eTail Delivery offers a wider variety of formats than any other event.

From small group brainstorming to lively Oxford-style debates, you will leave inspired not tired.

You’re In Great Company

Expand your network and benchmark against the best in European retail fulfilment.

From big brand retailers like John Lewis and Nike to top pure players like Zalando and Farfetch, this is where the best of the best come to learn and network.

Get social @ eTail Delivery

Follow us on social media and get regular updates on the event, engage in discussions on hot topics and connect with like-minded peers in a social environment.


We believe conferences should be fun too!